COVID-19 Information

Manage Your Money Remotely

Update - 10/30/2020 (Lobby Closure Notice)

Dear Members,

This week, Governor Little rolled the state of Idaho back to Phase III of the COVID safety plan. Additionally, Southeastern Idaho Public Health released an update placing most counties in Southeast Idaho into the “High Risk” level (elevated from “Moderate Risk”). A key strategy in this risk category, among others, recommends that businesses “implement delivery/curbside services as much as possible.”

The safety of our members and employees is our highest concern. It is our responsibility as a cooperative, a business, and an employer to look out for the health and well-being of our members, employees, and their families. Additionally, it is our desire to serve our members and provide services in the long-term, and that means doing what we can to slow the current pandemic wave and do our part to avoid further state-wide spread and the restrictions that come with it.

Beginning Monday, November 2, 2020, we are closing our lobbies and encouraging members to use our drive-thru services, ATMs, online banking, mobile app features, and our Contact Center for your banking needs. We are making continual improvements to the functions and features of our digital technology and will continue to add innovative ways to further enhance your membership experience.

For face-to-face transactions, appointments can be made by calling us at (208) 235-7100 or utilizing the chat feature on our website www.lookoutcu.com.

Thank you for your membership and your patience during these strange times.

Doug Chambers, President/CEO
Lookout Credit Union

Here are some social distancing-style resources we have available:

Online banking is a great tool to stay up-to-date on your account balances, transaction status, and credit score. Members also love the BillPay option that makes paying vendors a breeze! Online banking is free to all members.
Mobile banking allows you to do banking from anywhere and everywhere! The app has much of the same capability as the online banking platform (ran via a browser), but with the additional feature of Mobile Remote Deposit! Download the app today.
Mobile Remote Deposit makes it possible for members to deposit checks without visiting a branch drive-thru or sending checks via mail. It takes less than 5 minutes and can be done anywhere! Download the app today.
ATMs are available at our branches and on the Idaho State University Campus, but did you know that we are part of a co-op ATM network that gives members access to over 30,000 ATMs for FREE?! Find one near you here.
Our Member Contact Center is available to assist you with most banking needs by calling (208) 235-7100. We appreciate your patience as we experience extremely high traffic volumes periodically.
Phone Automated Teller or "PAT" allows members to check balances and transfer funds through an automated system. Call (208) 235-7101 to try it!
Looking for budget tips and resources to help master your finances? Check out Banzai, our Free Online Financial Literary tool.

Update - 7/22/2020 (Face Masks Requirement)

Dear Members,

Effective Wednesday, July 22, we will be requiring all members and team members to wear masks when visiting our branches.

For the safety and health of our team, Lookout Credit Union has installed safety plexiglass sneeze guards at all teller lines. We also require all team members to wear masks and take other safety steps to keep themselves and our members safe.

We ask that you do not enter a branch if you are showing symptoms, have tested positive for COVID-19, have had to self-quarantine, or if you have been in contact with another person who has contracted the virus unless you have been cleared by a medical professional. We appreciate your continued patience and support during this difficult time.

Thank you for your membership!

Update - 5/29/2020

Dear Members,

Our branch lobbies re-opened on June 1, 2020!

We’re excited to announce that our branches are open! We’ll be taking the following steps to ensure health and safety:

Employees and members will be encouraged to wear face masks.
Social greetings, such as handshakes, are discouraged.
Plexiglass sneeze guards have been installed on the teller line.
Floor stickers have been installed six feet apart for the waiting area.
Employees who haven’t been feeling well will be required to stay home. We ask that members do the same.
Hand sanitizer stations will be available at every entrance. We ask that members sanitize upon arrival and departure of the branch.
We ask that one person per household conduct business in the branch when possible.
Employees will be diligently sanitizing work stations and door handles on a rotating schedule.
The Pocatello Campus branch will be re-opening as well!

We appreciate your patience and understanding as we’ve navigated this unknown terrain. We hope you are all staying safe and healthy!

Update - 5/15/2020

Dear Members,

As Idaho transitions to Phase 2 of the reopening plan, we continue to monitor statistics as we prepare to open our lobbies. Although we are ready to see our members back in our branches, we feel it is wise to err on the side of caution as we move forward.

We are committed to providing both staff and members with the safest environment possible. In preparation for lobby returns, we are implementing sanitation plans, installing safety features such as plexiglass dividers on the teller line, and rearranging where necessary to provide optimal space for social distancing.

As always, we will continue to serve you through safe methods! Members are welcome to visit our drive-thrus, utilize online/mobile banking, call our Member Contact Center at (208) 235-7100, or get cash safely from our ATMs. Safety deposit boxes can be accessed by making an appointment.

We appreciate your patience and understanding as we’ve navigated this unknown terrain. We hope you are all staying safe and healthy!

Update - 5/1/2020

If the past weeks have taught us anything, it’s that there is no certainty to what tomorrow brings.

A new month brings a renewed sense of energy. Governor Little’s stay-at-home order ended yesterday, and Idaho is now in the first of four stages to restore normal activity. So, what does that mean for Lookout Credit Union?

Many members are anxious for our lobbies to reopen. We are too! However, opening prematurely could reap negative consequences for members and employees alike. We’ve chosen to “hang tight” for now and will continue to monitor statistics, follow recommendations from state and local government, and will weigh the risks heavily before choosing to reopen.

We will continue to serve you through socially distant methods! Members are welcome to visit our drive-thrus, utilize online/mobile banking, call our Member Contact Center at (208) 235-7100, or get cash safely from our ATMs. Safety deposit boxes can be accessed by making an appointment. We appreciate your patience and willingness to adapt with us during this time.

There’s no certainty with what tomorrow brings, but we know success is possible together! Bring on those May flowers!

Update - 4/16/2020

Dear Members,

Governor Little announced yesterday that the stay at home orders would remain in place through the end of the month. To comply, we will continue doing our part to flatten the curve until restrictions are lifted

The Alameda (Pocatello), Blackfoot, Sunnyside (Idaho Falls), Memorial (Idaho Falls), and Burley branch drive-thrus are open 8 am - 6 pm. Lobbies and walk-in services are temporarily unavailable. Because there are so few Bengals around, the Campus branch is closed until further notice.
Our staff is taking precautions by diligently washing hands and sanitizing surfaces regularly. Any employee not feeling well is sent home.
We have increased our Call Center staffing to better serve you.
Shared Branching services are unavailable until orders are lifted.

We realize that now, more than ever, finances are at the forefront of the mind. The good news is, most banking can be done social distancing-style via the following resources:

Online banking is a great tool to stay up-to-date on your account balances, transaction status, and credit score. Members also love the BillPay option that makes paying vendors a breeze! Online banking is free to all members.
Mobile banking allows you to do banking from anywhere and everywhere! The app has much of the same capability as the online banking platform (ran via a browser), but with the additional feature of Mobile Remote Deposit! Download the app today.
Mobile Remote Deposit makes it possible for members to deposit checks without visiting a branch drive-thru or sending checks via mail. It takes less than 5 minutes and can be done anywhere! Download the app today.
ATMs are available at our branches and on the Idaho State University Campus, but did you know that we are part of a co-op ATM network that gives members access to over 30,000 ATMs for FREE?! Find one near you here.
Our Member Contact Center is available to assist you with most banking needs by calling (208) 235-7100. We appreciate your patience as we experience extremely high traffic volumes periodically.
Phone Automated Teller or "PAT" allows members to check balances and transfer funds through an automated system. Call (208) 235-7101 to try it!
Looking for budget tips and resources to help master your finances? Check out Banzai, our Free Online Financial Literary tool.

We will continue to monitor the situation and adapt as necessary. We thank you for your patience and flexibility as we navigate through these uncharted waters. Please contact us with any questions or visit www.lookoutcu.com.

Update - 4/8/2020

Dear Members,

These are unprecedented times and Lookout Credit Union wants to provide members relief. We've heard your questions, listened to your needs, and took the time to put together a loan program to ease your financial burdens. We're offering a no-interest, no-hassle Emergency Relief Loan for members who have been directly impacted by a loss of income caused by the coronavirus.

Learn More

Update - 4/6/2020

Dear Members,

First, we would like to thank you for your patience as we navigate these uncharted waters. The past weeks have brought changes, unlike anything we’ve ever experienced. You’ve been patient, understanding, and flexible. We thank you!

In an effort to flatten the curve, we’ve made temporary adjustments to the way we conduct business. As recommendations from government officials and health experts are updated, we have, and will continue to adjust accordingly. We encourage all members to follow our Facebook page for updates. We’ve also created this COVID-19 page on our website, to which we post the latest information/changes.

Please be aware of the following updates:
• We’ve temporarily closed all branch lobbies. Branches remained fully staffed and are able to help members via drive-thrus. As expected, we’re experiencing an influx of traffic Mondays and Fridays, resulting in longer wait times. We encourage members to visit branches Tuesday-Thursday if possible.

• We’ve created an online banking guide. We realize that now, more than ever, finances are at the forefront of the mind. Keeping up to date on your account is easy with the online and mobile resources we have available! Knowledge is power, and knowing exactly where you sit financially is imperative during these tough economic times. View the guide here.

• The Campus Branch in Pocatello is temporarily closed. Due to so few Bengals being around, the Campus branch closed in Pocatello on April 1. Members are invited to visit the Alameda branch at 202 W. Alameda in the meantime. Our staff there will be happy to assist you!

• The Rewards Plus Checking rate has been reduced. Effective March 23, the Rewards Checking rate changed to 1.50% APY*. Learn more here.

• We’re following government and health official guidelines to create a safe work environment for our staff. We’re sanitizing surfaces, washing hands, and diligently disinfecting any and all surfaces that come in contact with cash. No employees were laid off due to the Campus branch closure. Staff members are being rotated into other departments. Employees able to work remotely from home are doing so.

Again, we thank you for your patience during these times of uncertainty. Please contact us with any questions or visit www.lookoutcu.com.

Update - 3/30/2020

Effective Wednesday, April 1, 2020, the Campus Branch will be closed until further notice. ATM access will still be available and branch access will be available at the Alameda Branch. We apologize for any inconvenience.

Update Regarding Branch Access

Released 3/17/2020 5:30 pm

Dear Members,

We are taking the health of our members, employees, and their families very seriously. Health experts continue to encourage businesses and individuals to practice safety precautions like social distancing, washing hands, and keeping surfaces clean. We believe it is our duty and social responsibility to help flatten the curve and slow the spread of COVID-19.

Beginning Wednesday, March 18, Lookout Credit Union will temporarily close access to our lobbies. Our drive-thrus remain open, the credit union is open and remains fully staffed, and we continue to offer our full suite of banking services during this time. We simply want to reduce the points of in-person contact to maintain health and safety.

Additionally, we are extending our drive-thru and call center hours to be open from 8:00 am-6:00 pm. Our member contact center is available to handle most transactions over the phone, and we encourage members to continue using our online and mobile banking tools for all of their needs.

Cash is available through the drive-thru, at our ATMs, or by selecting “cash back” at most retailers. Loans can be done virtually through eSignatures on our website or by calling any of our friendly loan officers ready to help. Deposits can be made at the drive-thru, through our night drop box, via our ATM’s, or on your mobile device using Remote Deposit Capture.

ISU Credit Union is committed to you and your budget. If you are facing financial hardship from the impact of current events, please do not hesitate to contact us, and together, we can find a solution.

Thank you for your membership, and thank you for helping us do our collective part in “flattening the curve.”

Sincerely,

Doug Chambers
President/CEO, Lookout Credit Union

Released 3/13/2020

Dear Members,

Lookout Credit Union places the health and safety of our members and employees as a top priority. As concerns surrounding coronavirus (COVID-19) heighten, we want to ensure we are taking necessary precautions to protect the well-being of all. Employees are washing their hands and applying hand sanitizer frequently. We have encouraged staff who are feeling ill to stay home and recover, offering paid leave at no expense to them.

We will continue to monitor the situation. For your ease and convenience, we have many options for doing business electronically. Through online banking, our mobile app, and the use of your debit card, you can deposit a check from home, transfer funds, make purchases, use our full-service ATM’s, or apply for a low rate mortgage. In addition, we welcome you to contact our Member Services Team with any requests at (208) 235-7100.

Lookout Credit Union is committed to being your very best financial partner. Should current events cause you financial hardship, please contact the ISU Credit Union team, and together, we can find a solution.

Thank you for your membership. Lookout Credit Union is devoted to making a difference in the lives of our members and creating good in our communities. In the event we need to provide additional updates, they will be available on our website www.lookoutcu.com.

Sincerely,

Protecting our Community

There is no higher priority than the safety of our members, employees, and community.

Lookout Credit Union Coronavirus (COVID-19) Response

In light of recent developments with respect to COVID-19, or coronavirus, we are implementing additional precautionary measures and have provided information to help you stay prepared and safe. We will continue to monitor the situation daily so that we can be agile in our response. We will provide updates as needed. If you have any questions or concerns, please call us at 208-235-7100 or send us a message online.

Elevating Prevention

Prevention

Increased cleaning and sanitizing of workspace and public areas.
Social distancing when possible.
Holding virtual meetings as needed.
Employees working remotely or refraining from coming into the office if showing any symptoms of illness.

Tips for Our Members

Digital Services

Lookout Credit Union continues to provide you with the best member experience possible. For convenience and 24/7 availability, we offer the following digital banking tools, which are easy to use.

Accessing Your Money

All of our branches and services are open and our staff is here to continue to serve you. You should ask yourself, what are the different ways you can access your money? You should always have more than one way. Here are a few ideas to consider:

CREDIT & DEBIT CARD
Access to your Debit and Credit Cards will be available 24/7.
ONLINE & MOBILE BANKING
Online and mobile banking is available 24/7.
To sign up, give us a call, or if you have an email address set up on your account, you can sign up here.
CHECKS
If you don’t own a book of checks, it wouldn’t hurt to have some as a back-up.
MOBILE DEPOSIT
Deposit checks in the comfort of your own home using your smartphone.
ATM ACCESS
ATMs will be available 24/7 for quick access to cash.
CASH ON HAND
Keep some cash on hand. It doesn’t have to be much, but it’s helpful to have some available during emergencies.

Your Funds Are Safe

We would like to remind you that your deposits at Lookout Credit Union are safe. Lookout Credit Union is well-capitalized and financially strong. Further, your funds are federally insured by the National Credit Union Administration(NCUA) to at least $250,000 and backed by the full faith and credit of the United States Government.