Mobile Remote Deposit

How it Works

• Access your Lookout Credit Union mobile application
• Choose the deposit button at the bottom of the screen.
• Snap photos of the front and back of your check, tap to submit, and you’re done!

Access to
Mobile Deposit

What do you need in order to use Mobile Remote Deposit?

1. An active Lookout Credit Union Membership and Online Banking access
2. A mobile phone or tablet using your iPhone® or Android™ device.
3. Once logged into your mobile app, the “Deposit” button option will be available at the bottom of the app.

Smartphone users will need to visit the associated App Store and download the app by searching for “Lookout Credit Union.”

Not yet a member?
Join today

*Please be aware that while ISU Credit Union's mobile banking services are free, your mobile carrier may assess text messaging and/or web access charges.

Security

Mobile Banking is completely secure. Here are just some of the ways we ensure your safety when using Mobile Banking:

• No user authentication or account information is permanently stored in the mobile device. It is deleted when you quit the application.
• All transactions and data exchanges are encrypted using the latest technology.
• All messages between the user device and the server have a unique message authentication code used to validate identity.
• We are committed to protecting the privacy of your financial information. Please see our Privacy Policy.

FAQs

• What is Mobile Remote Deposit?
  

  With Mobile Remote Deposit, depositing a check is as simple as taking a photo. Simply snap photos of the front and back of your checks with your iPhone or Android device and make real-time deposits into your Lookout Credit Union account.

• How do I use Mobile Remote Deposit?
  

  Once logged into the app on a iOS or Android device, you will see an icon at the bottom that says Mobile Deposit. Click this button and the module will load. You may select to 1) Make a Deposit, 2) View Deposit History, or 3) View Instructions. The instructions provide a step-by-step walkthrough of the process.

• How much does it cost to use the Mobile Remote Deposit?
  

  There is no fee to use Lookout Credit Union Mobile Remote Deposit. However, standard wireless carrier data and charges apply; so please make sure you understand the terms of your mobile agreement before using the Mobile Remote Deposit.

• How many checks can I deposit using the Mobile Remote Deposit?
  

  You can deposit as many checks as you'd like up to your personalized deposit limit. However, you can only deposit one check at a time.

• What types of checks cannot be scanned using Mobile Remote Deposit?
  
  • Checks payable to any person or entity other than the person or entity that owns the account that the check is being deposited into.
  • Checks containing an alteration on the front of the check or item, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn.
  • Checks payable jointly, unless deposited into an account in the name of all payees.
  • Checks previously converted to a substitute check, as defined in Reg. CC.
  • Checks drawn on a financial institution located outside the United States.
  • Checks that are remotely created checks, as defined in Reg. CC.
  • Checks not payable in United States currency.
  • Checks dated more than 6 months prior to the date of deposit.
  • Checks or items prohibited by Credit Union’s current procedures relating to the Services or which are otherwise not acceptable under the terms of your Credit Union account.
  • Checks payable on sight or payable through Drafts, as defined in Reg. CC.
  • Checks with any endorsement on the back other than that specified in this agreement.
  • Checks that have previously been submitted through the Service or through a remote deposit capture service offered at any other financial institution.
  • Checks or items that are drawn or otherwise issued by the U.S. Treasury Department.
  • Checks that are prohibited by the Credit Union's current Membership Agreement with you.
  • Checks that are in violation of any federal or state law, rule, or regulation.

• What should I do with a check after I deposit it?
  

  We recommend you note on the back that it was deposited via MRDC, the date deposited and the confirmation number from the MRDC system. We further recommend you retain the check for 60 days, after which you can destroy it.

• When are funds available that have been deposited through Mobile Remote Deposit?
  

  Funds have a 2-3 business day hold placed (depending on item) as the check runs through verification processes.

• I made a deposit but received an error. What do I do?
  

  There are several verifications being performed on the check image that may result in errors or warning messages. Follow the prompts that come up in the message and continue.

• I received a message about the date on my check when I tried to upload it.
  

  The software uses Optical Character Recognition (OCR) to verify information on the check. Due to the various ways of writing a date, this field can be problematic. This message is simply asking that you verify the date of the check falls within a certain range. Simply verify the date is correct and proceed.