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Privacy Policy

This privacy notice explains how we collect, use, and safeguard your personal financial information.

As a member-owner of Lookout Credit Union, you can be confident your financial privacy is a top priority of the Board of Directors you elect to run your credit union. If you have any questions, please contact a Member Service Representative at 208-235-7100 or visit one of our branches.

We are committed to providing you with competitive products and services to meet your financial needs, which necessitates that we share information about you to complete your transactions and to provide you with certain financial opportunities. In order to do so, we have entered into agreements with other companies that provide either services to us or additional financial products for you to consider. Under these arrangements, we may disclose all of the information we collect, as described below, to companies that perform marketing or other services on our behalf or to other financial institutions with whom we have joint marketing agreements. To protect our members’ privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of the information we provide. We do not permit these companies to sell the information we provide to them to other third parties.

Download a printable version of this notice:
Privacy Notice

Information We Collect And Disclose About You

We collect and may disclose nonpublic personal information about you, to the companies described above, from the following sources:

  • Information we receive from you on membership and loan applications and other forms;
  • Information about your transactions with us or others;
  • Information we receive from a consumer reporting agency;
  • Information obtained when verifying the information you provide on an application or other forms, such as from your current or past employers or from other institutions where you conduct financial transactions.

We may also disclose the information we collect about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.

If you terminate your membership with Lookout Credit Union, we will not share information we have collected about you, except as permitted or required by law.

How We Protect Your Information

We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in utilizing your data. Our employees are trained in the importance of maintaining the confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.

Additional Information About Our Website

Our website has security measures in place to guard against unauthorized access to personal records, ensure accuracy and integrity of communications and transactions, and protect member confidentiality. Our web server carries a digital certificate that supports up to 128-bit key encryption. This allows private information to be encrypted, or scrambled, as it travels across the internet. Only our server and your browser can read your private information.

To enhance the usability of our website, we include links to other sites. While we hope that these other sites respect a user’s privacy, Lookout Credit Union is not responsible for the privacy practices or content of these other sites. It is the member’s responsibility to check out the other sites’ privacy statements to see if they meet privacy standards.

Our website uses cookies that are sent back to our web server for security reasons and are required to access our website. These cookies are only for authentication purposes and expire as soon as you leave our website.

E-mail is not secure; therefore, we will not e-mail any confidential information, such as account numbers, security words, Online Banking passwords, etc. We also encourage members to not e-mail the credit union with private information they would not want other people to see.

Zelle Privacy Policy (Mobile Banking Only):

Within our mobile banking application, we aim to elevate your user experience and ensure secure transactions. To achieve this, we request permission to access your contact names, emails, and phone numbers. This data is exclusively utilized for the streamlined facilitation of finding and paying trusted individuals through the Zelle feature. Specifically, it is employed to prepopulate forms when adding a Zelle contact for payment purposes. We want to emphasize that this information is treated with the utmost confidentiality, safeguarded against disclosure to any third party, and reserved solely for the intended purpose. You have full control over your privacy, with the ability to disable contact permissions for this mobile banking application at any time through the Settings feature. Your trust and privacy remain our top priorities, and we are dedicated to the responsible handling of your personal information.

Image Collection and Usage

Our banking app may collect and utilize user images for various purposes aimed at enhancing user experience and providing specific functionalities. Users maintain control over the camera access and usage within the app. Camera access is explicitly requested when the app requires image capture for any functionality. Users can enable or disable camera access at any time through the app's settings. Disabling camera access will prevent the app from utilizing the camera for any functionality requiring image capture. We are committed to protecting the privacy and security of our users' information. Any images collected are used solely for the intended purposes outlined above and are not shared with any unauthorized parties. By using our app, you consent to the collection and usage of images as described in this privacy policy.