Virtual Branch
Getting Help With Your Accounts Just Got Easier!
We are excited to rollout our digital branch! Enjoy the same level of service you receive at a branch from the convenience of your mobile device or computer. Whether to need to open an account, apply for a loan, or simply ask a question, we have you covered.
How It Works
Look for the “Let’s Talk!” bubble on the bottom right side of the screen on our website.
Select the communication tool you would like to use with the member service representative. Audio tools will use the microphone, speaker or camera of the device you are using.
Wait for until a member service representative answers and begin chatting! Don’t worry, for security reasons, we will always verify your identity before disclosing any information regarding your account.
Communication Tools
AUDIO CALL
- Use your device audio or microphone to call us directly from our online platforms.
PHONE CALL
- You can also request a call directly to your phone, whether your line is domestic or international - just leave your number and we will call you!
LIVE CHAT
- For general inquiries, type your question and receive a quick response on-screen from us. For specific matters, we will verify your identity via audio to ensure account security. You can also choose to receive the chat transcript for your own records.
CO-BROWSING
- While live chatting, we offer on-screen guidance and navigation assistance for opening accounts, filling out forms, finding information on our website and much more! We will walk you through the platform while looking at your screen and show you exactly where to click.
FILE SHARING
- You can also send us documents and images needed to complete applications or to update your information by simply uploading the file saved on your device.