New Year. New Me.
Important Announcement for ISU Credit Union Members
Since we first began serving the financial needs of the Southeastern Idaho educational community in 1952, we have been committed to providing the best value and services available in our hometown markets. Through the years, we have remained vital, growing stronger, and always striving to make necessary improvements and enhancing how we serve each of you.
Over the years, we’ve expanded our membership base to new areas within Idaho, and this expansion enables us to serve more of you, along with your families and neighbors, with greater access, more expansive services, and lower fees.
Our credit union is evolving, bringing positive change and new opportunity to ensure our relevancy for generations to come. Today, we want you to be among the first to know that ISU Credit Union will soon adopt a new name and brand. We assure you this decision was not an easy one and was certainly not made in haste. The Board reached this decision after significant research that included both members and non-members across the area. We will announce the new name to members on January 19, 2021. It will reflect the heart of our credit union, our philosophy of service, and our commitment to serving our entire membership.
Our name and brand may be changing, but the people who serve you at the credit union are not changing. You will see the same familiar faces and receive the same attentive service you expect and deserve. The below FAQ section may address other questions you have, if not, please feel free to give us a call at (208) 235-7100 and we would be happy to chat more about the changes ahead.
Thank you for your support and confidence in ISU Credit Union. We look forward to sharing more with you about the new name and brand in the months ahead.
Sincerely,
FAQs
- Is the name change a result of a merger or acquisition?
No. The name change is not the result of a merger or acquisition of any kind. We will continue to be owned by you, our members, just as we are today.
- Why are you changing the name of the Credit Union?
Growing our membership means growing our benefits and services for our members. Our name is part of our long-range plan to build a growing and relevant organization that is inclusive of every member and market we serve.
- How will you select the new name?
We spent many months working with a team of board members and management under the guidance of an experienced and respected branding firm. We expect to announce the new name January 19, 2021.
- Will this name change be expensive?
Our Board and Management have built a solid financial institution by making prudent and strategic business decisions that ensure our growth and financial health. This investment in our long-range vision has been carefully considered and approved by our highly engaged Board of Directors.
- Will the ownership of the credit union remain the same?
Yes. The credit union will remain 100% owned by you, the members
- Will the credit union still serve educators?
Absolutely. We are fully committed to our roots and serving educators. Partnering to serve educators and providing financial education remains at the heart of all we do.
- Who will be eligible to join the credit union?
- Will the employees change?
The employees that you’ve grown accustomed to serving you will be here ready to provide the same personalized service that you expect.
- Will my account numbers change?
No. Your account number will remain the same.
- If I have automatic payments taken from my account or receive direct deposit, will I need to do anything?
No. Everything will stay the same. Our routing number will not change and your account number will remain the same. Therefore, it is not necessary to take any steps to update automatic payments or direct deposit.
- How will fees, loan rates and deposit rates be impacted by the name change?
Rates and fees will not be affected by the name change. We will continue to monitor our rates and fees as we always have to ensure high value and return to our members. Rates and fees do fluctuate, as they adjust in response to market conditions.
- Will my debit and/or credit card still work?
Yes. Your credit card will still work as it always has. Your debit card and PIN will continue to work as they always have. After the name change, credit and debit cards will carry the new name when they are issued as new cards or when existing cards expire and are updated on their regular schedule.
- Will I still be able to use my checks?
Yes, your checks will still work. When it’s time for you to re-order, new checks with the new name of the credit union will be issued.
- Will branch days of operation and hours change?
No. Our branch will continue to be open and available to you the same days and times that you expect. Currently, lobbies are closed due to COVID-19 concerns, but drive-thru service is available as well as all online banking digital channels.
- Who should I contact with additional questions?
