Digital Banking Upgrade

Lookout Credit Union has moved to a more powerful, more functional, and more joyful digital banking platform! 

DIGITAL BANKING GUIDE 

Tips for Re-Enrolling:

• Click the "Enroll" button. All members will need to re-enroll in the new system.
• On the enrollment page, enter your Account Number, Social Security Number, and Date of Birth of the primary account holder. Click "Continue."  (If you do not know your account number, or if you receive "account not accessible" message when enrolling contact the Member Contact Center at 208-235-7100. Account numbers cannot be given through email communication.)
• Enter a new username and password of your choice. After agreeing to the Terms and Conditions, complete the checkbox process and click "Submit."
• Once complete, you will receive a temporary verification code via the mobile device or email you have on file (You have the ability to choose your perferred option). Enter your temporary verification code to be automatically logged into online banking.
• View Re-Enrollment Video Tutorial 
  
  Enroll Now  

We've Updated Our App!

New digital banking users will need to download the latest version of our mobile app before logging into their accounts using their mobile device. 

Sample Lookout CU App Icon

Frequently Asked Questions (FAQs)

Enrollment FAQs

• Will I have to re-enroll in digital banking?
  

  Yes, all members must re-enroll into the new digital banking platform. You may register on a desktop or mobile device using our new app.  The good news is you only have to register once. The same username and password will be used on a desktop and on your mobile device. Re-enroll Here

• What information will I need to enroll?
  

  You will need your account number, social security number, and date of birth of the primary account holder. 

• Steps to Enroll:
  
  • Go to lookoutcu.com and click "Login" or click here: Enroll.
  • Enter your Account Number, Social Security Number and Date of Birth and click Continue.
  • Enter a Username and Password of your choice using the required specifications listed.
  • Agree to the Terms and Conditions.
  • Complete the reCAPTCHA (I’m not a robot) process and click Submit.
• What should I do if I have issues re-enrolling?
  

  You should call the Member Contact Center at 208-235-7100 or 888-847-8328.

• Is there a way to customize my view to only see the account(s) I am primary on?
  

  Absolutely. Please see the Customize the Dashboard section in the Digital Banking Guide to learn how to create a group, edit a group, hide or unhide accounts and rearrange accounts.

Mobile Banking FAQs

• Will the new system have the ability to send person to person payments with Zelle®?
  

  Yes. Lookout CU is excited to introduce Zelle® – a fast, safe and easy way to send money to friends, family and other people you trust, regardless of where they bank. Whether you’re paying rent, gifting money, or splitting the cost of a bill, Zelle® has you covered. Learn more about Zelle® here. 

• What devices can be used with mobile banking?
  

  iOS and Android devices can be used with the Lookout Credit Union app.

• Will I have to download a new mobile app?
  

  Yes. The new mobile app is available in the App Store and Google Play Store.

• Where do I go to transfer money, make a mobile deposit, or set up alerts in mobile banking?
  

  Click the orange plus sign at the bottom or your App, or click the dots next to each of your accounts on the Accounts tab.

• Will I need to enroll for Mobile Deposit?
  

  No, there is no enrollment process for mobile deposit. Once you are enrolled in digital banking and accepted the Terms and Conditions, you have access to mobile deposit.

• I have a prepaid mobile plan; can I use mobile banking?
  

  Mobile banking works with most prepaid plans; however, we cannot guarantee that your carrier is supported. Message and data rates may apply.

General FAQs

• Will my external transfers from the previous system carry to new system?
  

  No. You will have to set up your current external transfers again in the new system. Lookout CU doesn't have the ability to verify all the information members have with other institutions, therefore from a security perspective, we will not have the ability to carry these over to the new system. 

• Will my Bill Pay Payees and history carry over into the new system?
  

  Yes. All your payee and payment history will carry over into the new digital banking system. 

• Can I apply for a loan in digital and mobile banking?
  

  Yes, simply click the plus sign to take you to the Apply for Loan option.

• Can I transfer money in digital and mobile banking?
  

  You can make the following type of transfers:

  • Internal: Move money between your Lookout Credit Union accounts
  • External: Move money to or from your Lookout Credit Union account to or from your account at another financial institution
  • Contact: Send money to a friend (Person to Person) using an email or text message

  Please see the Digital Banking Guide for complete instructions on how to make transfers.

• How do I transfer money to another Lookout Credit Union member in digital or mobile banking?
  

  Before you can transfer money to another Lookout Credit Union Member, you must first set up the person as a “Contact”. For complete instructions on how to do this and make the transfer, please see the Digital Banking Guide.

• How do I transfer money to someone at another financial institution?
  

  Before you can transfer money to someone at another financial institution, you must first send that person an invite using by using their email or cell phone number. That person will then have to approve the invitation and provide their account number and financial institution’s routing number. Please see the Digital Banking Guide for instructions on how to transfer money once the invitation has been accepted.

Alert FAQs

• Will my current online banking/mobile alerts be lost?
  

  Yes, any alerts created in the previous online banking or mobile app will be lost. It’s simple to set up Alerts in the new platform. See the Digital Banking Guide for complete instructions.

• When and how will I receive alert notifications?
  

  Real time alert notifications will be sent to either your email address or cell phone depending on the option you selected when setting up the alert.  If you opted to receive text notifications, your alerts will be sent from 208-235-7100. If you opted to receive email notifications, your alerts will be sent from contactus@lookoutcu.com. If you doubt the authenticity of an alert you receive, verify the alert is one you set up in your digital or mobile banking.

Please Reach Out With Questions

Please reach out to Lookout Credit Union for any questions or issues you may be having when re-enrolling and setting up the new Digital Banking system. Thank you for your patience during this transition period.